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Perplexity Enterprise Pro: Private AI Vendor Review

Company Background

Founding Team and Vision: Perplexity AI, Inc. was founded in August 2022 by a team of engineers with significant experience in AI, machine learning, and back-end systems. The core founders are Aravind Srinivas (CEO), Denis Yarats (CTO), Johnny Ho (Chief Strategy Officer), and Andy Konwinski (President). Their backgrounds include roles at prominent technology companies and research institutions such as OpenAI, Meta (Facebook AI), Google Brain, DeepMind, Quora, and Databricks (Konwinski being a co-founder). ...

Strategic Commitment to Enterprise AI

Enterprise Focus: Perplexity AI explicitly targets the enterprise market with its Perplexity Enterprise Pro offering. This solution is positioned as a tool designed to enhance organizational productivity, provide robust security, and facilitate team collaboration....

Core Offering

  • Unified Search Interface

    The fundamental value proposition of Perplexity Enterprise Pro is its ability to serve as a single interface for diverse information needs. It allows users to search across the external web, connect and search within their own internal files and knowledge bases, and potentially access premium third-party data sources, all from one platform.

  • AI-Powered Answers & Citations

    Moving beyond traditional search results, Enterprise Pro functions as an "answer engine." It leverages LLMs to provide direct, synthesized answers to user queries in natural language. A key feature is the inclusion of citations for the information provided, allowing users to verify the sources and understand the context.

  • Productivity Focus

    The overarching goal of Enterprise Pro is to significantly enhance the productivity of knowledge workers. By delivering precise, cited answers quickly and reducing the time spent sifting through links or verifying information, Perplexity aims to free up employees' time for more strategic tasks.

Enterprise AI Offerings

Perplexity offers a comprehensive suite of enterprise AI solutions, including:

  • Enterprise-Grade Security

    SOC 2 Type II certification, GDPR and PCI DSS adherence, no training on customer data, file retention limits, SSO, user management, real-time security warnings, and secure AWS infrastructure.

  • Internal Knowledge Search

    Simultaneous search across web and uploaded internal documents (Excel, Word, PDF, etc.), with a 500-file limit for Enterprise Pro. Connects to Google Drive, OneDrive, and SharePoint.

  • Perplexity Spaces

    Collaborative workspaces for teams to organize research, share files, invite collaborators, and customize the AI assistant for specific projects.

  • Customizable Search Scope

    Users can narrow searches to internal files or curated web sources for more relevant results.

  • Access to Multiple LLMs

    Choose from leading LLMs (e.g., GPT-4, Claude 3, Sonar) to best suit the query or output style.

  • API Access

    PPLX-API for programmatic integration into other applications and workflows.

  • Productivity Focus

    Delivers precise, cited answers quickly, reducing time spent on research and verification, and enhancing knowledge worker productivity.

Use Cases

Perplexity Enterprise Pro is used across industries to enhance research, streamline workflows, and improve productivity. Here are some notable examples:

Technology & AI

Nvidia, Databricks, Lambda, Dell, GitLab, Sourcegraph, and Midjourney use Perplexity for technical research, onboarding, and documentation.

Finance & Venture Capital

IVP, Bridgewater, and others leverage finance features for market research, competitor analysis, and investment insights.

Legal

Latham & Watkins and others use Perplexity for legal research, contract review, and compliance documentation.

Customer Service

Used by companies like USADA to improve customer support, reduce research time, and enhance information accuracy.

Consulting & Media

Deloitte, Quantium, Fortune, Lee Enterprises, and others use Perplexity for market intelligence, content creation, and research.

Education & Non-profits

Institutions like 'Iolani School use Perplexity for lesson planning, research, and resource discovery, benefiting from discounted access.

Vendor Comparison

Feature Perplexity OpenAI Anthropic Google Cloud AI Cerebras Databricks
Data Sovereignty No training on customer data, file retention controls Data residency in Europe, private deployments No training on customer data, 30-day retention Sovereign cloud options On-premise deployments Lakehouse data governance
Trust and Compliance SOC 2 Type II, GDPR, PCI DSS SOC 2 Type 2, HIPAA, Responsible AI ISO 42001, Responsible Disclosure AI Principles SOC 2 Type 2 SOC 2 Type 2, Model Registry
Model Flexibility Multiple LLMs, API, custom search scope Fine-tuning, multimodal Fine-tuning, styles, project instructions AutoML, Model Garden Trillion-parameter models Mosaic AI, OSS models
Integration Capabilities API, file connectors, Spaces API platform API, Bedrock, integrations Google Workspace, Vertex AI On-prem/cloud Data sources, tools
Enterprise Support & Training User management, SSO, onboarding Dedicated team, live training LLM University Skills Boost, certification Training programs Role-based learning
Pricing Structure Subscription, usage-based Token-based, consolidated invoicing Token-based Pay-as-you-go, committed use DBU-based Pay-as-you-go, discounts

Detailed Feature Breakdown

Data Sovereignty and Security

No Training on Customer Data: Perplexity never trains its LLMs on enterprise customer data or search queries.

File Retention Controls: Automatic deletion of attached files after 7 days.

SOC 2 Type II: Independent audit of privacy and security controls.

Infrastructure: Hosted on AWS with endpoint security and threat detection.

Trust and Compliance

Certifications: SOC 2 Type II, GDPR, PCI DSS.

Security Practices: Just-In-Time access, quarterly reviews, bug bounty, vendor review process.

Transparency: Clear privacy policies and compliance documentation.

Model Flexibility

Multiple LLMs: Choose from GPT-4, Claude 3, Sonar, and more.

API Access: Integrate with custom workflows and applications.

Custom Search Scope: Focus on internal or external sources as needed.

Integration Capabilities

Connectors: Google Drive, OneDrive, SharePoint, and more.

Spaces: Collaborative workspaces for teams.

API: Programmatic access for integration with enterprise tools.

Enterprise Support & Training

User Management: SSO, onboarding, and admin controls.

Support: Dedicated support for enterprise clients.

Resources: Documentation and onboarding guides.

Pricing Structure

Subscription: Monthly or annual plans for enterprises.

Usage-Based: Flexible pricing based on usage and features.

Discounts: Special pricing for education and non-profits.

Strengths and Weaknesses

Strengths

Security: Strong privacy guarantees, SOC 2 Type II, no training on customer data.

Productivity: Unified search across web and internal files, cited answers, and follow-up questions.

Integration: Connects to major file sources and offers API access.

Collaboration: Spaces for team research and sharing.

Rapid Growth: Fast adoption and strong investor backing.

Weaknesses

Breadth vs. Focus: Rapid expansion may challenge product focus and execution.

Training Resources: Fewer formal training programs compared to some competitors.

Pricing Transparency: Enterprise pricing details not always public.

Newer Platform: Less mature than some established competitors.

Conclusion

Perplexity Enterprise Pro provides a powerful, secure, and flexible AI platform for enterprises seeking to enhance productivity and knowledge discovery. Its strengths include robust security, unified search, and rapid innovation, while areas for improvement include training resources and pricing transparency.

Based on the evaluation criteria, Perplexity receives a strong score for its enterprise offering, reflecting its rapid growth, security posture, and integration capabilities.

Evaluation Score Breakdown

Criteria Score (out of 10)
Security & Compliance 9
Integration & Flexibility 8
Support & Training 7.5
Pricing 7
Final Score 8.1

Based on this evaluation, Perplexity Enterprise Pro receives a final score of 8.1 out of 10. This reflects its strong security, rapid growth, and integration capabilities, with room for improvement in training and pricing transparency.